🌱How to Identify Top Talent by Learning from Your Best Employees
A 2 min read, an action plan + a brand new resource
Stop hiring based on gut feelings and start hiring based on what's working.
Recently, I worked with a client who was struggling with staffing challenges after having to let go two employees who weren't the right cultural fit.
Sound familiar?
Here's the thing... most restaurant owners know what they DON'T want in an employee, but they've never clearly defined what they DO want.
Ready to transform your hiring process? Let's work together to create a systematic approach to identifying and attracting top talent for your restaurant. Schedule a call here and let's build your dream team.
The solution starts with looking at your current superstars.
Think about your best employee right now.
What specific qualities make them exceptional?
Is it their warmth with guests?
Their ability to self-manage during busy shifts?
Their curiosity about learning new skills?
Here's your action plan:
Write down 5-7 specific traits your best employees share (not just "good attitude" but measurable behaviors like "greets every guest within 30 seconds")
Create interview questions that reveal these traits ("Tell me about a time you had to handle a difficult customer when your manager wasn't available")
Design a staging process with clear criteria to evaluate these qualities in action
Develop scorecards to rate candidates objectively on each trait during interviews and stages
The goal isn't perfection... it's consistency in identifying people who will thrive in YOUR environment.
When you hire based on clearly defined criteria rather than hoping for the best, you reduce turnover, improve guest experience, and create a team that actually wants to work together.
What specific quality do you most admire in your best employee, and how could you measure that during an interview?
Help other restaurant leaders build stronger teams by sharing this to your network.
P.S. Here are 5 additional ways I can support you in building your dream team:
One-on-one coaching to develop your complete hiring and training systems - christinmarvin.com/contact
Group coaching workshops for your management team on effective interviewing techniques - christinmarvin.com/groupcoaching
Leadership development sessions focused on implementing the people systems from my Multi-Unit Mastery framework - christinmarvin.com/contact
"The Hospitality Leader's Roadmap" - my memoir with leadership lessons from over 20 years in the industry - Available on Amazon
"Multi-Unit Leadership" - the complete framework for scaling your restaurant operations while building strong teams - Available on Amazon
